Privacy Policy

Our Commitment to Your Privacy

This Privacy Policy outlines how Soroush Dehghan, a Vedic astrologer based in London, collects, uses, and protects your personal information when you use our services. We are committed to safeguarding your privacy and ensuring transparency in our data practices.

Information We Collect

To provide you with personalized Vedic astrology consultations, we collect the following types of information:

Personal Information

Contact Details: Name, email address, phone number, and communication preferences.
Birth Information: Date, time, and place of birth (essential for accurate astrological readings).
Payment Information: Credit card details or payment service information (processed securely through our payment processors).
Consultation Records: Notes from previous sessions to provide continuity of service.

Technical Information

Device Information: IP address, browser type, device type, and operating system.
Usage Data: Pages visited, time spent on our website, and interaction with content.
Cookies and Tracking: Information collected through cookies and similar technologies to enhance your browsing experience.

Your astrological birth data is treated with the utmost confidentiality and is only used to provide accurate readings and personalized insights.

How We Use Your Information

We use your personal information for the following purposes:

Service Delivery: To prepare and conduct astrological consultations, create birth charts, and provide personalized guidance.
Account Management: To create and maintain your client account, process payments, and manage bookings.
Communication: To respond to your inquiries, send appointment reminders, and share relevant astrological insights.
Service Improvement: To analyze usage patterns and enhance our website and consultation offerings.
Marketing: To inform you about special offers, new services, or relevant astrological events (with your consent).

Data Security

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of sensitive data during transmission and storage
Regular security assessments and updates
Strict access controls for staff members
Secure payment processing through trusted third-party providers

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to strengthen our protection mechanisms.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

The duration of our ongoing relationship with you
Legal obligations to retain data for certain periods
Resolution of disputes and enforcement of our agreements

We respect your privacy and do not sell, rent, or trade your personal information. We may share your information in the following limited circumstances:

Service Providers: With trusted third parties who assist us in operating our website, conducting business, or servicing you (e.g., payment processors, email service providers).
Legal Requirements: When required by law, court order, or governmental regulation.
Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate confidentiality agreements in place.
With Your Consent: In other cases, with your explicit consent.

All service providers we work with are bound by confidentiality agreements and are not permitted to use your personal data for their own purposes.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

Access: The right to request copies of your personal information.
Rectification: The right to request correction of inaccurate information.
Erasure: The right to request deletion of your personal information in certain circumstances.
Restriction: The right to request limited processing of your information.
Data Portability: The right to receive your data in a machine-readable format.
Objection: The right to object to processing of your personal data.

To exercise these rights, please contact us using the information provided at the end of this policy. We will respond to your request within the timeframe required by applicable law.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookies through your browser settings or opt-out tools, though this may affect your experience on our website.

We use the following types of cookies:

Essential Cookies: Required for basic website functionality.
Analytical Cookies: Help us understand how visitors interact with our website.
Functional Cookies: Remember your preferences for enhanced usability.
Marketing Cookies: Track your browsing habits to deliver targeted advertising (with your consent).

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us, and we will take appropriate steps to remove this information from our records.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this policy regularly. Significant changes will be notified through our website or via email to registered users.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: info@soroushdehghan.com
Phone: +44 739 114 1443
Mailing Address: London, United Kingdom